Late discovery
Failures are found after damage, discomfort, or spoilage.
Early warnings for the systems your service plan covers
Make your service agreement active between visits.
HomeCue helps home service companies monitor critical appliances and systems, detect abnormal operating patterns, and alert the right person before a small issue becomes an emergency call.
Built for home warranty, HVAC, appliance repair, plumbing, electrical, and maintenance-plan providers.
A duty cycle running well past its learned baseline may indicate a developing problem. HomeCue surfaces it as a service-ready alert with context, not a verdict.
The gap between visits
Most service plans are invisible until something breaks.
A homeowner pays every month for protection. But between maintenance visits, the service company usually has no signal from the home. The first useful information often arrives after the freezer warms up, the sump pump fails, the furnace stops in winter, or the AC struggles during a heat wave.
Weak triage
Dispatch gets vague symptoms instead of operating history.
Passive plans
Customers forget the value of coverage until claim time.
How it works
HomeCue turns appliance behavior into service-ready early warnings.
HomeCue watches appliance and system activity through smart plugs, circuit monitors, thermostats, and second sensors. It learns normal operating patterns, flags abnormal behavior, and sends alerts with enough context for the service company to decide what to do next.
Monitor the asset
Smart plugs and circuit monitors watch how each covered system draws power.
Learn the normal pattern
HomeCue builds a baseline of typical cycles and runtimes per asset.
Detect abnormal behavior
Runs, cycles, or draw that drift from baseline get flagged for review.
Confirm with second sensors
Temperature, leak, or pit-level sensors add confidence where power alone is not enough.
Alert the right people
Homeowner and service provider get a classified, context-rich alert.
Route into service workflow
The issue lands in the dispatch queue so teams can triage sooner.
Where it earns its keep
The everyday systems homeowners rely on.
Each covered asset gets its own learned baseline. Abnormal behavior is surfaced as an early warning, with optional second-sensor confirmation where power alone is not enough.
Freezer / refrigerator
Detect long compressor runs, missing cycles, or rising temperature before food spoilage becomes the first sign.
Sump pump
Detect no cycling during expected water events, rapid cycling, or continuous running. Pair with a leak or pit-level sensor for higher confidence.
HVAC
Detect short cycling, no-start patterns, long runtime without temperature movement, or blower/compressor mismatches.
Dryer
Detect long dry cycles or motor-running-without-heat patterns where available.
Water heater
Detect missing element draw or extended recovery patterns. Pair with temperature for higher confidence.
Covered systems, watched between visits.
Start with the assets your plan already covers, then expand as the pilot proves its value.
Request a pilotFor service companies
A monitored-plan layer for companies that already own the service relationship.
HomeCue is designed to support the teams already doing the work, adding a signal layer on top of the coverage you sell.
More visible monthly value
Better dispatch context
Earlier maintenance conversations
Higher retention potential
Premium plan differentiation
Fewer blind emergency calls
The signal a technician can act on
From vague complaint to technician-ready signal.
Instead of "the freezer feels warm," dispatch receives operating history, a confidence level, and a recommended next step.
Customer123 Main St
AssetBasement freezer
AlertCompressor duty cycle is 58% above 14-day baseline. Temperature rose from 1°F to 13°F in 3 hours.
Confidence High
Recommended actionCall homeowner. Schedule refrigeration diagnostic.
Possible causesDoor seal, dirty condenser coil, failing start relay, failing compressor, thermostat issue.
UrgencySame day
Every field is there because a dispatcher needs it. The alert names what changed, how sure HomeCue is, and what to do next, so the conversation starts with evidence.
- Operating history replaces guesswork, so the first call is informed.
- Confidence and urgency are labeled, so teams choose the right response.
- Possible causes give the technician a head start before the truck rolls.
Pilot program
Start with the three failures homeowners fear most.
A focused, time-boxed evaluation on a small set of homes, with a weekly review so you can judge the value on your own data.
Request a pilotWhat the pilot includes
- Freezer / fridge monitoring
- Sump pump monitoring
- HVAC monitoring
- 10–25 homes
- 30–90 day evaluation
- Service dashboard with mock-to-live alert workflow
- Weekly review of alerts, false positives, technician usefulness, and homeowner response
Security & data
Built for early warning, not reckless automation.
HomeCue is alert-first. It does not shut off, restart, or control safety-critical equipment without explicit future approval and professional design. Alerts are classified by confidence and urgency so service teams can choose the right response.
Homeowner opt-in
Clear data sharing
Minimal data retention by default
No claim-denial positioning
Second-sensor confirmation where power alone is not enough
Technician remains final authority
Questions from service teams
Frequently asked
Is this a smart plug product?
No. Smart plugs are one input for compatible plug-in appliances. HomeCue is the monitoring, alerting, and service workflow layer. Hardwired or high-load equipment may require professional circuit monitoring instead.
Can HomeCue prevent failure?
No system can guarantee that. HomeCue detects abnormal patterns that may indicate developing problems and alerts the homeowner or service provider earlier.
Does power data prove the appliance worked?
Not always. Power data can show whether a mechanism energized and how long it ran. For physical outcomes, HomeCue uses second sensors or technician confirmation where needed.
Who gets the alert?
The homeowner, the service company, or both, depending on the partner workflow.
Does this replace technicians?
No. It gives technicians better context before arrival.
Add early-warning intelligence to your service plans.
Run a focused pilot on your own homes and judge the value from your own alerts, false positives, and technician feedback.
Request a pilot