Operator view · live
Dispatch board
Every row is a job, not a fridge. Units that are fine never appear here; they are the count in the header. Needs dispatch is unclaimed work anyone can take, In flight shows who owns what, and a job leaves the board when someone records what actually happened. This is the real feed from live HomeCue-monitored appliances, not a mockup.
Customer calling about a unit that isn’t alerting? Find a unit.
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Work is raised from each unit’s power signature: cycling behavior, duty cycle, and reporting staleness. It reflects how the refrigeration system is operating, not the state of individual internal parts. A rule that fires repeatedly stays one row, with the repeat count shown, so a flapping sensor cannot bury the queue.